🔁 Return & Refund Policy –

At , customer satisfaction is our top priority. If you're not happy with your purchase, we’re here to help with easy return and refund options.

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📦 1. Return Eligibility

You can request a return or exchange if:

• The product is damaged, defective, or incorrect

• The product is unused, unworn, and in original condition

• You report the issue within 24 hours of delivery

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🚫 2. Non-Returnable Items

Some items cannot be returned, including:

• Used or worn clothing/accessories

• Opened cosmetics or hygiene products

• Products damaged by misuse

• Clearance or final sale items

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📅 3. Return Process

1. Contact us within 24 hours of receiving the item.

2. Send photos/videos showing the issue (if applicable).

3. Our team will review and approve the return request.

4. You’ll be asked to send the item back via courier.

5. After receiving and inspecting the product, we will process your exchange or refund.

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💰 4. Refund Process

• Refunds are available only for prepaid orders (bKash, Nagad, card, etc.).

• Refunds are issued via the original payment method or mobile wallet.

• Please allow 3–7 working days for processing after approval.

• Cash-on-Delivery (COD) orders are eligible for exchange only, not refund.

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🚚 5. Return Shipping Cost

• If the return is due to our mistake (wrong or damaged item), we’ll cover the return shipping cost.

• If the return is due to personal reasons (change of mind, wrong size, etc.), the customer must pay return shipping.

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❗ Important Notes

• Do not return a product without contacting us first.

• We reserve the right to reject any return that does not meet our policy.

• Refunds or exchanges will not be issued if the product is returned used, without tags, or damaged by the customer.

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📞 Need Help?

If you have questions about returns or refunds, contact us: